Shipping Policy
Order Processing
All orders are processed within 24-72 hours (excluding weekends and holidays) after receiving your order confirmation email. Custom orders may take longer.
Our team of two works to fulfill orders as quickly as possible, but we are human, and we appreciate your patience! You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We know that shipping can make or break your ability to order our hand-made goods, which is why we aim to simplify the shipping process as much as possible. We have made ground shipping free on all orders over $40, ensuring that you are able to receive your Disorderly Adventure items quickly, affordably, and efficiently.
If you are within our range in Gainesville, we can also deliver your order for a small flat-rate fee. This is an automatic option at checkout for all orders within our radius. Deliveries are made on Fridays between 10am-5pm ET. We will email you 24 hours prior to your delivery to coordinate.
If you don't reach the order minimum, or if you would like to expedite your shipping, you will have several options at checkout to compare shipping prices and shipping speed. If you have any questions, please contact us, we'd love to chat!
International Shipping
Unfortunately, we are not currently able to offer international shipping. If this is something you'd like to see from us, please let us know!
How do I check the status of my order?
You will automatically receive an email confirming your order once you've paid.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at DisorderlyAdventure@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes, including FedEx and UPS. If you are having your order delivered to a P.O. box, please select USPS as your shipping carrier at checkout.
Refunds, returns, and exchanges
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at DisorderlyAdventure@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work with you on the best solution!
If you have any further questions, please don't hesitate to contact us.