Shipping Policy

Order Processing

For in-stock orders, we target processing* within 5 business days.

For pre-orders, your order will ship based on the communicated preorder ship date listed at the time of purchase.

During holidays, launches, and other high-volume periods, processing times may be longer. In some cases, holiday orders may take up to 2 weeks to process.

* Processing time refers to the time it takes us to prepare, pack, and hand off your order to the shipping carrier. This is separate from transit time once your package is in the carrier’s hands.

Domestic Shipping

We currently ship within the United States only, including Alaska, Hawaii, and Puerto Rico.

Shipping costs are calculated at checkout based on your order size, weight, destination, and selected shipping method. From time to time, we may offer seasonal shipping promotions or free shipping offers on qualifying orders.

Shipping Carriers and Delivery Timing

We primarily ship with UPS, though available carrier options may vary depending on your order and destination. When available, customers will be able to select their preferred shipping option at checkout.

UPS Ground typically estimates 1–5 business days for domestic delivery, though actual transit times may vary based on destination and carrier conditions.

Expedited Shipping

Expedited shipping options may be available at checkout depending on your order and destination.

Please note that expedited shipping affects transit time, but it does not always change processing time unless otherwise stated. If you need your order by a specific date, we recommend selecting an upgraded shipping option at checkout when available.

Order Tracking

Once your order has been processed and shipped, you’ll receive an automatic shipping confirmation email with tracking information.

Please allow a short window for tracking updates to appear once the carrier has scanned the package.

Delays, Missing Packages, and Marked Delivered Orders

Once your package has been handed off to the carrier, transit delays are outside of our direct control.

If your tracking has not updated for an extended period, or if you believe there is an issue with delivery, please contact us and we’ll do our best to help.

If your package is marked as delivered but cannot be located, please contact us. We may need to file a claim with the carrier, but customer satisfaction is important to us and we will work toward a replacement order when appropriate.

Changing or Canceling an Order

If you need to update your shipping address, please contact us within 24 hours of placing your order.

After that window, we’ll do our best to accommodate your request, but changes may no longer be possible depending on where your order is in processing.

We do allow order cancellations before shipment. If you need to cancel your order, please contact us as soon as possible. Once an order has shipped, it can no longer be canceled.

Incorrect or Undeliverable Addresses

Please make sure your shipping information is entered correctly at checkout.

If an incorrect or undeliverable address is provided and the order is returned to us, the customer will be responsible for the cost of reshipment.

Warm Weather Shipping

We do try to ship candles in warm weather, but because soy wax has a lower heat tolerance than some other waxes, higher temperatures can occasionally affect the surface appearance of a candle during transit.

In periods of extreme heat, we reserve the right to delay shipment in order to better protect your order.

If your candle arrives with a slightly uneven or messy top layer due to heat during transit, this usually does not affect its safety or long-term performance. In many cases, the surface will smooth out with use.

If the candle is significantly affected and you’re concerned, please contact us so we can take a look. Heat-related cosmetic changes do not automatically qualify for a refund or exchange.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

your order number
photos of the damaged item
photos of the shipping box and packaging

We’ll review the issue and work with you on the best next step.

Returns & Exchanges

For full details on eligibility, returns, exchanges, and scent-related questions, please visit our Returns & Exchanges Policy page.

If you need help with an order, feel free to contact us directly.