Everything you might want to know about our candles, shipping, orders, and care. If you don’t see your question here, feel free to contact us!

Products & Ingredients

What makes Disorderly Adventure candles different?

Disorderly Adventure candles are designed to feel more immersive than ordinary home fragrance. Each scent is created to bring mood, atmosphere, and a strong sense of place into your space — the kind of candle that feels personal, memorable, and a little transportive.

We focus on layered fragrance profiles, elevated design, and the kind of scent experience that lingers in both a room and a memory.

What kind of wax do you use?

Our candles are made with a premium soy wax blend selected for a beautiful burn and an elevated scent experience.

We chose this blend to create candles that feel luxurious, burn beautifully, and bring warmth and atmosphere into your space.

What kind of fragrance oils do you use?

We use high-quality fragrance oils selected to create scents that feel layered, refined, and true to the mood of each candle.

Our fragrances are chosen with both performance and experience in mind, so each candle feels intentional from first light to final burn. All of our fragrance oils meet rigorous internal standards and are phthalate-free, paraben-free, and clean scents.

Are your candles hand-poured?

Each Disorderly Adventure candle is poured with care and designed to feel special from the moment it arrives. Because of the nature of small-batch production, slight variations from candle to candle may occur. We see that as part of what makes each piece feel thoughtful and unique.

Where are your candles made?

Our candles are made with intention and care in the USA, with a focus on quality, craftsmanship, and scent experience. If you’d like more details about our production process, feel free to reach out through our Contact page.

How strong are your candles?

We design our candles to have a noticeable, room-enhancing scent without feeling overwhelming. Think atmospheric rather than overpowering.

Scent experience can vary depending on the fragrance, room size, ceiling height, airflow, and how long the candle is burned, but our goal is always the same: a fragrance presence that feels elevated, warm, and immersive.

How long do your candles burn?

Burn time varies by vessel size and candle care, but our candles are designed to offer hours of beautiful fragrance when burned properly. Our 11 ounce vessels are expected to offer approximately 40 hours of burn time.

Because burn time can vary based on care and burning conditions, actual performance may differ slightly. For the best experience, we recommend following our candle care guidance, including allowing the wax to melt evenly across the top on the first burn and trimming the wick regularly.

Are your candles clean or non-toxic? Are they phthalate-free?

Yes! We create our candles with a strong focus on quality materials and a beautiful home fragrance experience. We only use phthalate-free fragrances to ensure the best, healthiest experience.

If you have specific ingredient questions, sensitivities, or concerns, please contact us and we’ll be happy to help.

Are your candles vegan and cruelty-free?

Yes. Our candles are vegan and cruelty-free.

We do not use animal byproducts, including beeswax, and we do not work with vendors that support or engage in animal testing.

 

Candle Care

Simple guidance to help your candle burn beautifully, evenly, and safely.

How do I get the best burn from my candle?

For the best experience, burn your candle long enough for the wax to melt evenly across the surface, especially on the first burn. This helps create a more even burn over time and supports better overall performance.

We also recommend trimming the wick before each burn and keeping the candle away from drafts, fans, and air vents.

How long should I burn my candle the first time?

For the first burn, we recommend allowing your candle to burn for approximately 2 to 4 hours, or until the top layer of wax has melted evenly across the surface.

Because our candles are made with a premium soy wax blend, reaching a full melt pool on the first burn is especially important. Soy wax has a natural “memory,” which means the way the candle burns the first time can affect how it burns in the future.

Room temperature, airflow, and other conditions can slightly affect how long this takes.

How long should I burn my candle each time?

For best results, we recommend burning your candle for no more than 3 to 4 hours at a time. This helps support a cleaner, more even burn and extends the life of the candle.

Why should I trim the wick?

Trimming the wick helps your candle burn more cleanly and evenly. It can also help reduce excess smoke, soot, and mushrooming at the tip of the wick.

For best results, trim the wick to about 1/4 inch before each burn.

How often should I trim the wick?

We recommend trimming the wick before every burn.

Keeping the wick at approximately 1/4 inch helps maintain a steady flame and supports the overall performance of the candle.

Why is my candle tunneling?

Tunneling happens when a candle burns down the center without the wax melting fully across the top. This is especially common when the first burn is too short.

Because soy wax has a natural wax memory, the first burn matters. If the candle does not reach a full melt pool early on, it may continue burning unevenly over time.

How can I prevent tunneling?

The best way to prevent tunneling is to let your candle reach a full melt pool on the first burn. For our 9 oz candles, this usually takes around 2 to 4 hours, though timing can vary depending on your space.

You can also help prevent uneven burning by:

• trimming the wick before each burn
• avoiding short burn sessions
• keeping the candle away from strong drafts, fans, and vents

What should I do if my candle starts tunneling?

If your candle begins to tunnel, try giving it a longer burn session so the wax has enough time to melt more evenly across the surface.

If tunneling is more pronounced, there are a few ways to help correct it. We’ll be sharing more candle care tips on our blog, including one of the most common at-home methods for fixing tunneling.

Why is my wick mushrooming?

A small amount of mushrooming can happen naturally as a candle burns, especially if the wick has not been trimmed.

Trimming the wick to about 1/4 inch before each burn can help minimize this and support a cleaner flame.

Why is my candle producing soot or smoke?

A candle may produce excess soot or smoke if the wick is too long or if it is burning in a drafty area. To help prevent this, trim the wick before each burn and keep the candle away from fans, open windows, and air vents.

Can drafts or room conditions affect the way my candle burns?

Yes. Drafts, fans, air vents, and even room temperature can affect how your candle burns.

For the best burn, place your candle on a stable, heat-safe surface away from moving air. This helps support a more even melt pool and a steadier flame.

When should I stop burning my candle?

For safety, stop burning your candle when about 1/2 inch of wax remains at the bottom of the vessel.

Burning a candle past that point can cause the glass to become too hot and become a hazard.

Are there any basic candle safety tips I should follow?

Yes. For safe use, we recommend:

• never leaving a burning candle unattended
• keeping candles away from children and pets
• placing the candle on a stable, heat-safe surface
• keeping it away from flammable objects
• trimming the wick before each burn
• avoiding burn sessions longer than 3 to 4 hours
• discontinuing use when about 1/2 inch of wax remains

 

Shipping

Processing times, delivery details, and what to expect once your order is on the way.

Where do you ship?

We currently ship within the United States only, including Alaska, Hawaii, and Puerto Rico. At this time, we do not offer international shipping.

When will my order ship?

For in-stock orders, we target processing within 5 business days before shipment.

For pre-orders, your order will ship based on the communicated preorder ship date listed at the time of purchase.

During holidays, launches, and other high-volume periods, processing times may be longer. In some cases, holiday orders may take up to 2 weeks to process.

What does “processing time” mean?

Processing time is the time it takes us to prepare, pack, and hand off your order to the shipping carrier.

This is separate from the shipping time once your package is in transit. UPS ground estimates 1-5 business days for domestic delivery.

How much does shipping cost?

Shipping is calculated at checkout based on your order size, weight, and delivery destination.

From time to time, we may offer seasonal shipping promotions or free shipping offers on qualifying orders.

Which shipping carriers do you use?

We primarily ship with UPS, but available carrier options may vary based on your order and destination.

Customers will be able to select their preferred shipping option at checkout when available.

Will I receive tracking information?

Yes. Once your order has been processed and shipped, you’ll receive an automatic shipping confirmation email with tracking information.

Can I upgrade my shipping method?

Yes — available shipping options will appear at checkout.

If you need your order by a specific date, we recommend selecting an upgraded shipping option at checkout when available, as carrier delays can happen and are outside of our control once the package is in transit.

Do you offer expedited shipping?

Expedited shipping options may be available at checkout depending on your order and destination.

Please note that expedited shipping affects transit time, but it does not always change processing time unless otherwise stated.

What happens if my order is delayed?

Once your package has been handed off to the carrier, transit delays are outside of our control.

If you need your order by a specific date, we recommend choosing an upgraded shipping option at checkout. If your tracking has not updated for an extended period or you believe there is an issue with delivery, please contact us and we’ll do our best to help.

What happens if my package is marked delivered but I can’t find it?

If your package is marked as delivered but cannot be located, please contact us.

We may need to file a claim with the carrier, but customer satisfaction is important to us and we will work toward a replacement order when appropriate.

Can I change my shipping address after placing my order?

If you need to update your shipping address, please contact us within 24 hours of placing your order.

After that window, we’ll do our best to accommodate your request, but changes may no longer be possible depending on where your order is in processing.

Can I cancel my order after placing it?

We do allow order cancellations before shipment.

If you need to cancel your order, please contact us as soon as possible. Once an order has shipped, it can no longer be canceled.

What happens if I entered the wrong shipping address?

If an incorrect address is entered, please contact us as quickly as possible so we can try to update it before shipment.

If the order is returned to us due to an incorrect or undeliverable address provided at checkout, the customer will be responsible for the cost of reshipment.

Do you ship candles in hot weather?

Yes — but because soy wax has a lower heat tolerance than some other waxes, warmer temperatures can occasionally affect the surface appearance of a candle during transit.

In periods of extreme heat, we reserve the right to delay shipment in order to better protect your order.

What if my candle looks a little messy after shipping in warm weather?

If your candle arrives with a slightly uneven or messy top layer due to heat during transit, this usually does not affect the long-term performance or safety of the candle.

In many cases, the appearance of the wax will smooth out with use. If the candle is significantly affected and you’re concerned, please reach out to our customer support team so we can take a look.

Heat-related cosmetic changes do not automatically qualify for a refund or exchange.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• your order number
• photos of the damaged item
• photos of the shipping box and packaging

We’ll review the issue and work with you on the best next step.

 

Returns, Exchanges & Damages

What is your return policy?

We accept returns on eligible items within the window outlined in our full Shipping & Returns Policy.

To start a return or review eligibility, please visit our full policy page or contact us directly.

Do you accept exchanges?

At this time, exchange eligibility is outlined in our full Shipping & Returns Policy.

If you need help with an order, feel free to contact us and we’ll point you in the right direction.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include your order number, photos of the item, and photos of the packaging. You can find more details in our full Shipping & Returns Policy.

What if I received the wrong item?

If you received the wrong item, please reach out to us within 7 days of delivery so we can make it right.

Including your order number and a photo of what you received will help us resolve the issue as quickly as possible.

What if I’m unhappy with the scent I ordered?

Because scent is a personal experience, return eligibility for opened or used candles may be limited.

Please review our full Shipping & Returns Policy for details, or contact us if you have questions before purchasing.